FAQ's
How do I check my points balance?
You can access your points balance any time via your rewards programme app or by logging in to the Rewards Shop. You will also receive regular email updates, as well as hard copy points statements throughout the year.
What can I get with my points?
There’s over 5,000 rewards available to redeem from the Rewards Shop. Find the latest in technology, homewares, sports gear and more! If you can’t find what you’re looking for, give us a call on 1800 618 863 and we’ll help you get your Dream Reward.
What is Dream Rewards?
Dream Rewards are just that… anything you can dream of! If you can’t find what you want in the Rewards Shop, give us a call on 1800 618 863, tell us what you’re after and we’ll do out very best to get it for you.
From holidays to jewellery, home renos to jet skis – they’re your points, so you get to choose what you redeem them on!
If I don’t have enough points to redeem a particular reward, can I top up with cash?
Yes, you can top up your reward with Points + Pay. Keep your VISA or Mastercard handy and you’ll be given the option to top up when you check out.
Can I donate points to charity?
- Yes, we have various charities that we work with. You can choose who you want to support and how many points you want to donate here.
Will my points ever expire?
If your points haven’t been used, they will expire three years after they were issued. We’ll let you if your points risk expiry via email, in your app and on your points statements.
Alternatively, give us a call anytime to get an update on your points status.
What do I do if I want to return my reward or if it is faulty?
Full reward and redemption terms and conditions can be found here.