Terms and Conditions

Rewards Shop is available solely to participating members in loyalty reward programmes run and/or coordinated by Smart Loyalty Australia Pty Ltd. ABN: 41 145 369 035. Suite 1.02, Level 1, 83-97 Kippax Street, Surry Hills NSW 2010.
Rewards Shop can be accessed online or by contacting Smart Loyalty Australia at info@rewards-shop.com.au. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. 

All rewards are manufactured and/or provided by independent manufacturers or service providers or suppliers. Certain statutory guarantees under consumer protection laws may apply to these products for the benefit of consumers and which cannot be excluded. Nothing in these Terms is intended to exclude or restrict the application of such consumer laws but except for any non-excludable guarantees, Rewards Shop does not give any other guarantee or warranties or makes any representation of any kind, express or implied, with respect to the products including warranties of merchantability, fitness for a particular purpose or otherwise outside of the application of those laws.

All rewards are subject to availability and may be withdrawn or substituted at any time. Whilst every endeavour is made to give accurate points required for the rewards (or replacement product) on the Rewards Shop website (including Dream Rewards), we reserve the right to adjust the required points value when redeeming to reflect current pricing, and generally the right at any time with or without notice to cancel or change a particular reward or its value. All rewards are subject to availability.

All reasonable efforts will be made to ensure the information provided in relation to reward products or services on this website are correct. However, to the extent permitted by law, Smart Loyalty Australia does not accept any liability for the lack of completeness or correctness of such information. 
Dream Reward redemptions must be submitted through the Smart Loyalty Australia online enquiry system (info@rewards-shop.com.au). Smart Loyalty Australia reserves the right to decline Dream Reward applications without explanation. To be considered, Dream Reward requests must be of a minimum value of 10,000 Points, and members must have a minimum balance of 10,000 Points. All travel rewards must be booked by calling Dream Rewards at 1800 438 436 or by emailing info@rewards-shop.com.au. It is the member's responsibility to satisfy any terms and conditions imposed by an airline including advance booking requirements and any fees payable due to cancellation or alteration of tickets.
If you do not have enough points to redeem a particular reward an account top-up can be made by credit card (Visa and MasterCard only). No Credit Card information will be stored by Smart Loyalty Australia in the facilitation of any reward top-up. Credit card information is captured and handled by ANZ Bank on behalf of Smart Loyalty Australia.
Smart Loyalty Australia will only accept redemptions from current members. Redemptions made by terminated or suspended members will not be honoured.

Members are required to provide and/or confirm membership and contact details prior to redeeming rewards. 
Points redeemed for rewards will be deducted from a member’s point balance at the time the order is made and the deduction will be reflected in the member's account dashboard.
Once an order has been placed with the supplier of a product it cannot be cancelled, amended or exchanged for different product(s).

Once a reward has been redeemed, it cannot be returned and exchanged. However a defective or damaged reward may be replaced or exchanged for another reward of equal value. The reward must be returned in new, as new or unused condition with the original packaging, instruction manuals and all accessories. A product will not be accepted for exchange unless authorised for return by Smart Loyalty Australia. Exchanged rewards may incur a restocking fee.

Rewards cannot be replaced if stolen, lost, damaged, destroyed or otherwise altered after the member has taken delivery.  

If you do not receive your reward, Smart Loyalty Australia must be notified within one month for a replacement to be issued. 

Unless advised otherwise, Smart Loyalty Australia will arrange delivery of redeemed rewards to the current address listed in the member's profile. Smart Loyalty Australia will accept no responsibility for missing rewards if an incorrect postal address is provided.

Rewards may take up to 15 working days to be delivered. Smart Loyalty Australia is not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Smart Loyalty Australia acknowledges that the Competition and Consumer Act 2010 (Cth), the Fair Trading Act 1987 (NSW) and other equivalent legislation implies or imposes statutory guarantees, conditions or warranties into contracts for the supply of goods or services to consumers that cannot be excluded. Nothing in these Terms and Conditions is intended to exclude or restrict the application of such non excludable terms.

Points cannot be redeemed for cash.